BRE # 01882979
5842 Lonetree Blvd, Rocklin, CA 95765
Call Us: 916.520.1712
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You’re the one paying the rent, you deserve the best possible treatment and we go the extra mile to make sure of that.

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Frequently Asked Questions
How do I qualify to rent?

You must complete a rental application and pay the application fee, we will run credit on everyone 18 years of age, and older, get current and previous rental references and verify all income. Once all information has been gathered we will present your application to the homeowner for final approval. If you are self-employed we will require tax records and/or business bank statements and/or personal bank statements. The information here does not limit what we may require to process your application.

How long does processing take?

Processing can take anywhere from 24-48 hours for completed application. Immediate (same day of application submission move in is not permitted.)

What are move in costs?

Once the application is approved the Security Deposit is due, in full, immediately to take the property off the rental market. We will hold the property for a maximum of two weeks, from the date of application approval, before the rent starts. At your lease signing appointment the first months rent, pet fee(s) and any other negotiated monetary terms will be due ,in full. ALL MOVE IN COST(S) MUST BE PAIN IN THE FORM OF CERTIFIED FUNDS

Who pays utilities?

Although each property has different requirements for utilities, generally, the tenant is responsible for power, water, gas and trash.

Where do I pay my rent?

We make it very convenient for you to pay your rent online on our website via your bank account with your routing/checking account numbers. If you need to drop off your rent at our office:

Vienna Holding Corporation
5842 Lonetree Blvd.
Rocklin, CA 95765

Our business hours are Monday-Friday 9:00 AM- 5:00 PM. Please call for holiday office hours

When is my rent due?

Your rent is due on the first day of every month, regardless of the day of week or if the first of the month falls on a holiday. It is your responsibility to pay rent on time, and we make it convenient for you to pay your rent online, via credit card if needed. It is important to remember that the owner of the property has financial commitments to meet and they rely on rent being paid on time. If your rent falls behind, we will advise the owner of their option to end your rental agreement and we will act according to their instructions.

What am I responsible for as a tenant?

As a tenant you are responsible to maintain the property in the same or similar condition, less fair wear and tear, as it was at the commencement of your lease. The owner of the property is responsible to make repairs to any building issues, plumbing, electrical, heating and general repairs considered fair wear and tear. If you are ever unsure of who is responsible for a repair, please contact our office.

Who is responsible for repairs?

You are responsible for contacting Vienna to report all repair issues. On our website at www.viennapm.com you will find our maintenance request form, filling this out will provide you the fastest response time as it is forwarded automatically to our staff who will contact a maintenance company/vendor. Vienna will contract for and facilitate the repair between you and the vendor. You will be help responsible for all repairs caused by your misuse/neglect. Please review your lease for specific details or call us with questions.

Do you accept pets?

Vienna Holding Corporation’s company policy strictly prohibits and Pit bull or Rottweiler dog breeds on property at any time. (mixed & pure bred). All other animals are approved on a case by case basis.

Do I have to give a thirty day notice to move?

Yes. A thirty day notice must be given on the first of the month for the last day of the calendar month. For example, if you give notice on September 15th to move out on October 15th your notice will not be accepted as this is not a “calendar” notice. You must give thirty day notice on September 1 to move on September 30th. Thirty day’s notice is required even if you are moving out at the end of your lease. You can submit your 30 days notice to our office in writing or via email to info@viennapm.com

How do I get my Security Deposit back?

Review the move out cleaning checklist above. Review your lease agreement for further information.

What’s the best way to get in touch with your office?

Due to the volume of calls our office receives, to receive prompt action, the best form of contact is via email. If you do not have access to email, you are always able to call our office.

We require all general and maintenance request to be submitting to our office in writing, which allows us to keep records of all important tenancy issues and prevents any miscommunication, this can be done on our website under the Maintenance Request link.

We Treat You Right

We respect your rights as a tenant to quiet enjoyment and privacy during your tenancy. We are much different from traditional property management companies, we won’t treat you as a number, we will take the time to listen to your needs and assist you with a solution. We take our job as property managers very seriously, all we ask from you is that you pay your rent on time and take care of the property as it is your own.

With Vienna Property Management’s new and improved website you can not only pay your rent online but have access to your financial accounts, so you can always find out when your rent has been received. You can also submit maintenance requests with a few clicks.

One of the most valuable Vienna Property Management resident services is exclusive access to our tenants-only web site. From here you can pay rent online, submit maintenance requests, email your Property Manager, find answers to your frequently asked questions,find links to important websites and much more. It’s just one of the ways that we make your life a little easier.

We use the best in technology so your experience online is automated for your convenience.