Your the one paying the rent, you deserve the best possible treatment and we go the extra mile to make sure of that. We respect your rights as a tenant to quiet enjoyment and privacy during your tenancy. We are much different from traditional property management companies, we won't treat you as a number, we will take the time to listen to your needs and assist you with a solution. We take our job as property managers very seriously, all we ask from you is that you pay your rent on time and take care of the property as it is your own.
With Vienna Property Management's new and improved website you can not only pay your rent online but have access to your financial accounts, so you can always find out when your rent has been received. You can also submit maintenance requests with a few clicks.
One of the most valuable Vienna Property Management resident services is exclusive access to our tenants-only web site. From here you can pay rent online, submit maintenance requests, email your Property Manager, find answers to your frequently asked questions,find links to important websites and much more. It’s just one of the ways that we make your life a little easier.
We use the best in technology so your experience online is automated for you convenience:
Prior to becoming a tenant :1) Search all of our available listings, view the photos, virtual tours, maps and descriptions of the properties
2) Click on any listing that you are interested in to apply on-line
After becoming a tenant :1) Pay your rent online
2) Request a repair on line
3) Access your Account 24/7
What's the best way to get in touch with our office :
Due to the volume of calls our office receives, to receive prompt action, the best form of contact is via email. If you do not have access to email, you are always able to call our office.
We require all general and maintenance request to be submitting to our office in writing, which allows us to keep records of all important tenancy issues and prevents any miscommunication, this can be done on our website under the Maintenance Request link
When is Rent Due :
It is your responsibility to pay rent on time, rent is due on or before the due date as specified in your lease agreement. We make it convenient for you to pay your rent online, via credit card if needed. It is important to remember that the owner of the property has financial commitments to meet and they rely on rent being paid on time. If your rent falls behind, we will advise the owner of their option to end your rental agreement and we will act according to their instructions.
What am I responsible for as a tenant ? :
As a tenant you are responsible to maintain the property in the same or similar condition, less fair wear and tear, as it was at the commencement of your lease. The owner of the property is responsible to make repairs to any building issues, plumbing, electrical, heating and general repairs considered fair wear and tear. If you are ever unsure of who is responsible for a repair, please contact our office.